
A Call for Change
Special education teachers are turning over at alarming rate.
Lower student achievement
Nationwide shortages
How are teachers being impacted day-to-day?
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“Some days, special education feels like it’s stuck in the past. We’re expected to do so much with a large caseload of students, and somehow just make it work. The weight of this work never leaves me.”
— Rose T. (Special Education Teacher, 9 years experience)
Early Decisions
“How might we reimagine a digital experience that aligns with current classroom workflows and mental models?”
I made a foundational design decision to create a simple yet comprehensive experience tailored to our core daily users: paraprofessionals. Competitor audits exposed a major oversight—paraprofessionals were rarely considered in interface or workflow design.
Business Impact
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In many special education classrooms, paraprofessionals outnumber teachers by a ratio of four to one or more. By focusing on their needs, we support the individuals who spend the most time with students and serve as the backbone of daily instruction. This not only strengthens the entire classroom team but also expands our total addressable market.
Pilot Outcomes
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Jan - April 25', average 750 goal submissions per month, 98% paraprofessional driven
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95% of support/feedback tickets come from paraprofessional staff
“I’ve never been super confident with computers, and honestly, I used to get really nervous trying to enter data. But Mela Mela is set up in a way that just makes sense. It’s simple, clear, and easy to use. Now, I can finish my notes without second-guessing inputs on Excel. It’s now a much quicker process.”
— Vivian V. (Paraprofessional)
Innovation Lab - Getting Back Inside the Classroom
We had a functional MVP. It was in the hands of our early adopters but we knew we had to get back inside real classrooms. This is why we created the Mela Mela Innovation Lab. This initiative served two purposes: first, it gave us access to interview, observe, and learn directly from classroom teams in a district setting; second, it opened the door to securing our first district partnership.
Output and Process
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10 interviews, 30 surveys across district
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Facilitated focus-group ideation workshop with 4 teachers and 6 paraprofessionals
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Get product in the hands of 18 new users (AKA: our development partners)
Outcomes
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Rich qualitative and quantitive data aligned product and engineering with an updated product roadmap with 2 major new features.
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Continuous feedback and usability testing on the live product helped surface key UX issues, revealing workflow friction points and informing our next round of design improvements.
Business Impact
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Increased revenue with our first district pilot, converting early users into our first paying customers.
Lifting the Blackbox of Data
Even in classrooms with a strong culture of data collection, a core problem remains: no one has time to make sense of the data or turn it into actionable insights. Teachers are left to interpret it on their own, often under time pressure. Paraprofessionals collect data daily but rarely see how it is used. Most insights only surface during annual meetings, if at all.
This isn't anyone's fault. Synthesizing raw data takes time, and most educators simply don't have it.
I collect the data, but I don’t really know what happens after that...or how it actually connects to the student’s plan.
— Gabe M (Paraprofessional)
Teachers and paraprofessionals are navigating a system that make continuous and meaningful data-driven insights difficult to to come by.
We saw an opportunity to flip that dynamic. By automatically synthesizing imported data into teacher-centered graphs and tables, we shifted the burden off educators and onto the system. What once took hours or was never done at all became available instantly. Insight was no longer a occasional event. It was now accessible any day of the week.
Outcomes
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We saw a 95% reduction in time spent synthesizing data, along with faster time to value through clearer data visibility and more consistent, data-driven communication among classroom teams.
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Pilot teachers report Mela Mela is saving them 30 minutes per student for each quarterly reporting period. For a teacher with 12 students on their caseload and a pay rate of $30/hour, that’s 24 hours saved annually = $720 in recovered time value per teacher, per year.
Business Impact
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Reducing time spent on data synthesis gave districts a clear ROI: less time lost to paperwork synthesis, more time supporting instruction, and enhanced data-driven communication within classroom teams and parents.